Important Information About Lift Emergency Phones and NBN Compatibility
With the ongoing rollout of the NBN (National Broadband Network) across Australia, it’s important for homeowners and property managers to understand how this shift affects the operation of residential lift elevators. Specifically, lift emergency phones that rely on traditional copper phone lines may no longer function reliably over the NBN infrastructure—especially during a power outage.
Why This Matters for Lift Safety
Emergency lift phones are a critical safety component. They provide a direct line of communication between the lift cabin and emergency responders or service providers in the event of a malfunction or entrapment. Under the legacy copper network, these phones operated independently of household power. However, once a property is switched to the NBN, the reliability of these phones may be compromised—particularly if there is a power failure, as most NBN connections require external power to function.
How to Check Your Lift Phone
If your home or building has already transitioned to the NBN, we strongly recommend testing your lift phone system. This is a simple process and we’re happy to assist—just call our team and initiate a test call from your lift’s emergency phone. We welcome your call and want to ensure your lift remains fully compliant and safe.
As part of our routine servicing program, Lift Shop technicians also test lift communication systems during scheduled maintenance visits. However, early detection of an issue—especially one caused by NBN rollout—can save time and ensure uninterrupted safety for building occupants.
Reliable Alternative: GSM Lift Phone Solutions
To address potential disruptions caused by the NBN, Lift Shop offers a modern, highly reliable solution: a GSM-based lift emergency phone system. This wireless option operates on mobile networks and includes a dedicated battery backup, meaning it continues to function even during a power outage or network disruption.
Key benefits of our GSM solution include:
- Fully independent of NBN and copper landlines
- Battery backup for continued operation during power loss
- Easy retrofitting to both existing domestic lifts and new installations
- Tested and compliant with Australian Standards
This retrofit-friendly upgrade ensures ongoing emergency communication, providing peace of mind for homeowners, residents, property managers, and body corporates. If you’re building a new home and considering installing a lift, we recommend discussing GSM emergency communication options with your Lift Shop consultant.
Seamless Upgrades and Support
Our expert team can install GSM systems as a standalone safety upgrade or integrate them into your scheduled service visit. The process is fast, minimally invasive, and supported by Lift Shop’s national service network.
To learn more, download the full information sheet here, or speak to our experienced team directly.
Need Help? Get in Touch Today
Whether you’re looking to upgrade your emergency phone system or want to explore small home lift solutions for a new build or renovation, our team is here to help. We’re proud to provide clear advice, no hidden costs, and solutions tailored to your needs.
Visit our About Us page to discover why Lift Shop leads the market in residential lifts, or contact us today to speak with an expert technician.
