Terms and Conditions apply.
Typical payment milestones are structured at key project stages: design approval (when you approve the engineering drawings), manufacture completion (when your lift is built and ready to ship), delivery to site (when the lift arrives at your home), and final handover (when installation is complete and tested).
We do not require you to pay months in advance or in a single lump sum. Each milestone payment corresponds to value we have delivered. Exact milestone dates and amounts are documented in your payment terms agreement, which is provided when you accept the quote.
The upfront payment is modest and is due when you accept the quote and are ready to begin the design phase. This deposit secures your place in our manufacturing schedule and allows us to begin engineering drawings. The amount is a small percentage of the total contract value, not a large sum.
Exact deposit amounts are detailed in your quote. We keep the deposit low because our philosophy is that you should not need to finance the lift company’s operations. You are paying to secure your manufacturing slot, not to give us a long-term loan.
Your payment schedule is customised based on your project timeline and preferences. We can align payments to your builder’s schedule if needed. The schedule is documented in your payment terms agreement, which we provide with your quote.
Common structures are 20% deposit, 30% upon design approval and manufacture start, 30% upon delivery to site, and 20% upon final handover. If you prefer a different structure, discuss it with us. We are flexible as long as the schedule aligns with value delivery. We do not require payment before we have earned it.
We can discuss finance or payment plan options with you. Our flexible, stage-based payment structure is already designed to ease cash flow pressure. If you are interested in formal finance through a third party, we can provide documentation to support a finance application with your bank or finance provider.
Contact our team to discuss your specific situation. We work with many builders and homeowners who are managing multiple construction expenses, and we are committed to finding a payment arrangement that works for you.
If your build is delayed, your quoted price remains locked for 12 months from when you accepted the quote. If you ask us to proceed within that 12-month window, your original price stands and you do not pay a price increase. We coordinate with your builder to work around construction delays.
If your project extends significantly beyond 12 months, we will discuss the timeline and provide a revised quote if necessary. However, our coordination with you and your builder means that extended delays are uncommon. The 12-month price lock gives you protection during the construction period.
Yes. We can structure payments to align with your construction progress. If your builder pays you in stages or if your financing is tied to construction milestones, we can coordinate our payment schedule to match. This is common in custom home builds and renovations.
Discuss your builder’s payment schedule with us, and we will work out a plan that synchronises our lift installation payment with your overall project cashflow. Flexibility is important because we understand that home construction is complex and involves many moving parts.
Cancellation terms depend on the stage of your project at the time you cancel. If you cancel before manufacture begins, your costs are lower. If you cancel after manufacture has started or been completed, you may be responsible for parts and labour already incurred. All cancellation terms are detailed in your contract.
We understand that circumstances change. Discuss your situation with us if you need to cancel or postpone your project. We will work with you to understand the costs and find the most reasonable solution.
